Privacy Policy
How we collect, use, share and protect your personal information in line with the Protection of Personal Information Act (POPIA).
Last updated: 20 July 2026
Horlas Trading Enterprise ("we", "us", "our") is committed to protecting the privacy of every person who visits our website or engages with our services. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the rights you have under South Africa's Protection of Personal Information Act, 2013 (POPIA).
1. Who we are
Horlas Trading Enterprise is a registered South African company (Registration No. 2025/563817/07) with its head office at 20 Anderson Street, Nelspruit, Mpumalanga, 1200. For any privacy-related queries you may contact us at info@horlastrading.co.za or 013 516 0025.
2. Information we collect
We may collect and process the following categories of personal information:
- Contact details — such as your name, company name, email address and telephone number when you complete a contact or quotation form.
- Enquiry details — the service you are interested in, project location, budget and any message you send us.
- Technical information — such as your IP address, browser type and pages visited, collected automatically through cookies and similar technologies.
3. How we use your information
We process personal information for the following purposes:
- To respond to enquiries and provide quotations you request.
- To deliver the products and services you engage us for.
- To communicate with you about your project, order or account.
- To improve our website, services and customer experience.
- To comply with legal, regulatory and contractual obligations.
4. Lawful basis for processing
We process your personal information on the basis of your consent, the performance of a contract with you, our legitimate business interests, and compliance with legal obligations, as permitted under POPIA.
5. Sharing your information
We do not sell your personal information. We may share it with trusted service providers who assist us in operating our business (for example, hosting, email or logistics partners), and with regulators or authorities where required by law. All third parties are required to keep your information secure and to use it only for the purposes we specify.
6. Data security
We apply appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration. While we take reasonable steps to secure your data, no method of transmission over the internet is completely secure.
7. Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law and our legitimate business needs.
8. Your rights under POPIA
You have the right to request access to the personal information we hold about you, to request correction or deletion, to object to processing, and to withdraw consent where processing is based on consent. To exercise any of these rights, please contact us using the details above.
9. Cookies
Our website uses cookies to enhance your experience and analyse traffic. For more detail, please see our Cookie Policy.
10. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@horlastrading.co.za or call 013 516 0025.